1. Warranty Coverage:
Duration: The warranty spans 10 years from the original purchase date, divided into:
- First 5 Years (Full Coverage): Geli Inc. will repair or replace defective mattresses at no cost to the customer.
- Years 6-10 (Pro-Rated Coverage): Customers are responsible for a percentage of the original purchase price for repairs or replacements, increasing annually.
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Covered Defects:
- Manufacturing Flaws: Defects in materials or workmanship, such as faulty seams or structural failures.
- Visible Indentations: Indentations greater than 1.5 inches not resulting from improper use or an unsupportive foundation.
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Exclusions:
- Normal Wear and Tear: Gradual softening or minor indentations under 1.5 inches.
- Improper Use: Damage from misuse, abuse, or using an inadequate foundation.
- Unauthorized Alterations: Modifications or repairs not performed by Geli Inc. or its authorized agents.
2. Claim Process:
- Initiation: Customers should contact Geli Inc.'s customer service with proof of purchase and a detailed description of the defect.
- Evaluation: Geli Inc. may require photographs or an in-home inspection to assess the issue.
- Resolution: If a defect is confirmed, Geli Inc. will determine whether to repair or replace the mattress. During the pro-rated period, the customer will pay a percentage of the original price, increasing each year.
3. Remedies:
- Repair or Replacement: At Geli Inc.'s discretion, the defective mattress will be repaired or replaced with a comparable model.
- Alternative Resolution: Where permitted by law, Geli Inc. may offer a credit toward a new purchase instead of repair or replacement.
4. Additional Terms:
- Transferability: This warranty is valid only for the original purchaser and is non-transferable.
- Geographical Coverage: Applies exclusively to mattresses purchased and used within the United States.
- Arbitration Clause: Disputes arising from this warranty may be subject to binding arbitration, as detailed in Geli Inc.'s terms and conditions.
5. Legal Rights:
This warranty provides specific legal rights; additional rights may vary by state. Some states do not allow certain exclusions or limitations, so some terms may not apply to all customers.
6. Contact Information:
For warranty claims or inquiries, customers should contact Geli Inc.'s customer service department through the contact information provided on www.gelisleep.com.