1. Warranty Coverage
Duration: The warranty spans 10 years from the original purchase date, divided into:
- First 5 Years (Full Coverage): Geli Inc. will repair or replace defective mattresses at no cost to the customer.
- Years 6-10 (Pro-Rated Coverage): Customers are responsible for a percentage of the original purchase price for repairs or replacements, increasing annually.
Covered Defects:
- Manufacturing Flaws: Defects in materials or workmanship, such as faulty seams or structural failures.
- Visible Indentations: Indentations greater than 1.5 inches not resulting from improper use or an unsupportive foundation.
2. Exclusions
- Normal Wear and Tear: Gradual softening or minor indentations under 1.5 inches.
- Improper Use: Damage from misuse, abuse, or using an inadequate foundation.
- Unauthorized Alterations: Modifications or repairs not performed by Geli Inc. or its authorized agents.
3. Claim Process
- Initiation: Customers should contact Geli Inc.'s customer service with proof of purchase and a detailed description of the defect via support@gelisleep.com.
- Evaluation: Geli Inc. may require photographs or an in-home inspection to assess the issue.
- Resolution: If a defect is confirmed, Geli Inc. will determine whether to repair or replace the mattress. During the pro-rated period, the customer will pay a percentage of the original price, increasing each year.
4. Remedies
- Repair or Replacement: At Geli Inc.'s discretion, the defective mattress will be repaired or replaced with a comparable model.
- Alternative Resolution: Where permitted by law, Geli Inc. may offer a credit toward a new purchase instead of repair or replacement.
5. Additional Terms
- Transferability: This warranty is valid only for the original purchaser and is non-transferable.
- Geographical Coverage: Applies exclusively to mattresses purchased and used within the United States.
- Arbitration Clause: Disputes arising from this warranty may be subject to binding arbitration, as detailed in Geli Inc.'s terms and conditions.
6. Legal Rights
This warranty provides specific legal rights; additional rights may vary by state. Some states do not allow certain exclusions or limitations, so some terms may not apply to all customers.
7. Contact Information
For warranty claims or inquiries, customers should contact Geli Inc's customer service department through the contact information provided on www.gelisleep.com.